Data Recovery Response Times

Guaranteed service levels for emergency and standard data recovery

Our Service Level Guarantee

We guarantee our response times - if we don't meet our committed timeframes, you'll receive a 10% discount on your recovery service.

Rapid Response Data Recovery

We understand that data loss emergencies can't wait. That's why we offer guaranteed response times with 24/7 availability for critical situations.

Our Service Levels

Most Popular

Emergency Service

From £495
  • 2-hour London response
  • 4-hour nationwide
  • 24/7/365 availability
  • Priority diagnostics
  • Continuous updates
  • Dedicated technician
Call Emergency Line

Express Service

From £295
  • Same-day response
  • Business hours
  • Initial diagnosis within 2 hours
  • Recovery started same day
  • Regular updates
  • 3-5 day typical completion
Request Express Service

Standard Service

From £195
  • Next business day response
  • Business hours
  • Initial diagnosis within 24 hours
  • 5-7 day typical completion
  • Email updates
  • Economical option
Request Standard Service

Typical Recovery Timeline

Initial Response

Emergency: 2-4 hours
Express: Same day
Standard: Next business day

Diagnosis Complete

Emergency: Within 4 hours
Express: Within 2 hours
Standard: Within 24 hours

Recovery Started

Emergency: Immediately
Express: Same day
Standard: Next business day

Completion

Emergency: 24-48 hours
Express: 3-5 days
Standard: 5-7 days

Factors Affecting Recovery Time

Device Type

  • SSDs: Typically faster
  • HDDs: Depends on damage
  • RAID arrays: Complexity varies
  • Flash storage: Chip-off takes longer

Damage Type

  • Logical issues: Faster
  • Physical damage: Slower
  • Liquid damage: Varies
  • Component failure: Depends on parts

Data Factors

  • Amount of data
  • Encryption status
  • File system type
  • Required files

Our Emergency Coverage Area

We provide emergency data recovery services throughout the UK with guaranteed response times

UK Emergency Coverage Map
Detailed Coverage Areas Check Your Area

Need Guaranteed Response Times?

Our service level agreements ensure you know exactly when to expect your data recovery

Emergency: 020 7237 6805

or request a callback

Choosing the Right Service Level

For business-critical data loss, always choose Emergency service. For personal files without immediate urgency, Standard service offers great value. When in doubt, call us for advice.