Hard drives
From £99 + VAT
Desktop, laptop and external drives from LaCie, WD, Seagate, Toshiba, Hitachi and Verbatim.
- Clicking or not spinning
- Not detected
- Deleted or formatted
Your drive failed. Your files don't have to be gone.
Cleanroom data recovery for hard drives, SSDs, RAID and NAS. Send your device from anywhere in the UK, or bring it to our London lab. The first consultation is free and every price is fixed before work starts.
- Free initial consultation
- Cleanroom diagnostic £79 + VAT
- England, Scotland, Wales & NI
What has failed?
Choose your device to see the common faults, how we recover them, and what it costs.
SSDs
£450–£650 + VAT
SATA, M.2 and NVMe SSDs with firmware or electronic faults.
- Not recognised
- Shows wrong capacity
- Dead after power surge
RAID arrays
From £650 + VAT
RAID 0, 5, 6 and 10 from 2 to 10 drives, including servers.
- Multiple failed disks
- Failed rebuild
- Lost configuration
NAS boxes
From £450 + VAT
Synology, QNAP and other network storage.
- Volume crashed
- Drive failed in mirror
- NAS won't boot
How it works, wherever you are in the UK
Five steps from first call to files back in your hands. You approve every cost before it happens.
Free consultation
Call or send the form. We work out whether the fault is physical or logical and give you a price band.
Send the drive
Post it by tracked, insured delivery from anywhere in the UK, or drop it at the London lab by appointment.
Cleanroom diagnostic
For physical faults we open and inspect the drive in the cleanroom for £79 + VAT, then confirm a fixed quote.
Recovery
Nothing further is charged until you approve the quote. If a donor drive is needed, we send you a link to buy the matching part.
Data returned
Your files are copied to an external drive and checked with you, then returned by tracked delivery or collected.
Why a cleanroom matters
Inside a hard drive the read/write heads fly a few nanometres above the platters. A single speck of dust is larger than that gap. When heads fail, they have to be replaced with the drive open, and that can only be done safely in filtered, dust-controlled air.
We do that work in-house, in our own cleanroom in London, rather than sending drives to a third party. Your device stays with the engineers you spoke to from start to finish.
About the labClear prices, before any work starts
These are our standard prices. Your fixed quote is confirmed after diagnosis.
| Initial consultation | Free | Physical or logical fault, and the best recovery method |
|---|---|---|
| Cleanroom diagnostic | £79 + VAT | Physical inspection of the drive |
| Deleted files, standard hard drive | £99 + VAT | Up to two hours of work |
| Physical recovery, single drive | £450 + VAT | Labour, plus donor drive if required |
| SSD firmware or board repair | £450–£650 + VAT | Depending on complexity |
| RAID 5, 6 and 10 | £850–£1,500 + VAT | Depending on the number of drives |
Before you send anything
How much does data recovery cost?
A first consultation is free. A cleanroom diagnostic is £79 + VAT. Deleted files on a standard hard drive start at £99 + VAT, physical recovery of a single drive is £450 + VAT plus any donor drive, SSD repairs are £450–£650 + VAT and RAID starts at £650 + VAT. See the full price list.
Do you cover the whole of the UK?
Yes. Customers in England, Scotland, Wales and Northern Ireland post or courier their drive to our London lab. Londoners can also drop off by appointment. See how to send a drive.
Should I keep trying to power the drive on?
No. If a drive clicks, beeps, buzzes or isn't recognised, switch it off. Repeated power-ons and recovery software can turn a recoverable fault into permanent platter damage.
Is my data kept confidential?
Yes. Devices and recovered data are handled only by our engineers for the purpose of the recovery and are never shared. See our privacy notice.
Tell us what happened
The first conversation is free. We'll tell you whether the fault looks physical or logical, which price band it falls into, and how to send the device.
- General enquiries, Mon–Sat 9am–6pm020 7064 4996
- Emergency line, outside business hours020 7237 6805
- Email, usually answered within the hour during opening timessupport@physicaldatarecovery.co.uk
If a drive is clicking, buzzing or not spinning, switch it off now. Every extra power-on can scratch the platters.