Physical data recovery involves repairing or replacing damaged hardware components (e.g., hard drives, SSDs, RAID arrays) to retrieve lost data. This differs from logical recovery, where data is lost due to software issues like accidental deletion or corruption.

We recover data from all storage media including:

• Hard Disk Drives (HDDs)
• Solid State Drives (SSDs)
• USB flash drives
• Memory cards (SD, microSD, CF)
• RAID arrays (RAID 0, 1, 5, 6, 10, etc.)
• Laptops, desktops, and servers

Signs of physical failure include:

• Clicking, grinding, or beeping noises
• Drive not detected by the computer
• Burning smell or visible damage
• Frequent freezing/crashing when accessing files

If you experience any of these, power off the device immediately and contact our specialists.

Our 4-step recovery process:

1. Diagnosis: We assess the damage and provide a quote
2. Recovery: Our engineers repair or replace faulty components in our Class 100 cleanroom
3. Data Extraction: Recovered files are copied to a secure storage device
4. Delivery: You receive your data via secure transfer or encrypted storage

Typical turnaround times:

• Standard cases: 2-5 business days
• Complex cases (RAID, severe damage): 5-10+ business days
• Emergency service: Available 24/7 with expedited processing

Absolutely. We follow strict confidentiality protocols including:

• Secure facilities with access controls
• Encrypted data handling
• GDPR compliance
• NDA agreements available
• Option for drive destruction after recovery

Prices vary based on:

• Device type (HDD, SSD, RAID, etc.)
• Severity of damage
• Required parts
• Urgency of service

We offer a free evaluation with no obligation. Typical ranges:

• Basic HDD recovery: £250-£600
• SSD recovery: £400-£900
• RAID recovery: £800-£3000+

No. We operate on a "No Data, No Fee" policy. You only pay if we successfully recover your files.

We accept:

• Credit/debit cards (Visa, Mastercard, Amex)
• Bank transfers
• PayPal
• Business invoices (for corporate clients)

Follow these steps for safe shipping:

1. Contact us for a case number and shipping instructions
2. Package securely:
   • Use an anti-static bag
   • Wrap in bubble wrap
   • Use a sturdy box with padding
3. Ship via tracked courier: We recommend insured delivery

We provide prepaid shipping labels for UK customers.

Yes, we provide:

• 24/7 emergency recovery: For critical business data
• Same-day service: When possible for urgent cases
• Priority evaluation: Jump the queue for faster assessment

Additional fees apply for expedited services.

Yes, by appointment at our London lab:

Address: 80 Willow Walk, London SE1 5SY
Hours: Mon-Fri 9am-6pm (emergency drop-offs available outside hours)

Please call ahead to ensure a technician is available.

We strongly advise against DIY methods like:

• Freezing the drive
• Opening the drive outside a cleanroom
• Using data recovery software on physically damaged drives
• Replacing circuit boards without proper tools

These often cause permanent data loss. Professional recovery has a much higher success rate.

Our average success rates:

• HDD mechanical failures: 95%+
• SSD failures: 85-90%
• RAID 5 with single drive failure: 98%
• Water-damaged devices: 70-80%

We provide honest assessments before proceeding with recovery.

Yes, we can recover data from:

• BitLocker encrypted drives
• FileVault (Mac)
• LUKS (Linux)
• Hardware encrypted SSDs

You'll need to provide the encryption key/password for full recovery.